PM Side - Questions From A Client

OK - so you have typed up your report and you think it is AWESOME and you get an email from the editor or PM asking a question or maybe for more detail. Ever wonder why they would question such an awesome report? Don't take it personal - read on :)

I asked Diana Paone, Project Manager to elaborate a bit on this and this is what she had to say:

Often when we send completed evaluations to our clients, they have questions about what exactly took place during your visit. One of the reasons questions might arise is because shops do not have enough details to paint a clear picture of what happened. Another reason might be because the associates whom you dealt have a different view of your visit than what was reported. When this happens, we are required to seek out that additional information. We might contact you by email or phone and ask you to recall your visit, provide more details or answer some additional questions. Should you get an email like this, please address it in a timely manner. Often shoppers are able to provide enough information to satisfy the clients’ request. By addressing these situations quickly, you are providing that extra tidbit of information that could save your shop from possible rejection. Should we contact you for more information and not be able to reach you, we would then have to “take the word” of the client. This could possibly cause your shop to be rejected. Always be sure to check your email for a few days after submitting your shop just in case. To prevent this situation entirely, add as many details as you can to your shop when you submit it.

To wrap this up - if asked questions - be prompt to answer them and know that at times it is just a matter of an opinion - that does not make you or your report wrong. Have you ever been asked to give more information on a report that you did - what happened?