Opinions From the Project Management Side

Scheduling has been offering advice and trying to post topics of interest but we thought we would take things from a different angle and get the opinion of a Project Manager - someone who is in close contact with the client and see a different viewpoint. I will be posting different topics that we can talk about - starting with rejected shops. Below is an article from Sonja Maccaline - Project Manager and Team Director. Her thoughts on why shops are rejected:

Each client has their own reasons for mystery shopping, but all expect to receive specific and detailed information. Each evaluation is customized to ensure the customer obtains the information they mandate. While we would like for all of our shoppers to be paid every time for their efforts, some shops must be rejected because the client’s needs and expectations were not met.

The most frequent reasons for objections are:·

The wrong scenario was presented·
All necessary observations were not made·
A required part of the shop was omitted (such as a phone call or web inquiry)·
The wrong store was visited·
The wrong associate was evaluated·
The shopper is unprepared and is identified by the associate·
The shop was done on the wrong day/date/time·
Questions from editors and/or the Project Manager remain unanswered

Thoughts?

~Kelly Pecot